Privacy Policy - BechDia

👋 Welcome to BechDia!

At BechDia ("we," "us," or "our"), we believe your privacy is as important as your heartbreak stories. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform - whether through our website or mobile application.

By using BechDia, you agree to the terms outlined in this policy. If you don't agree, please don't use our services (but we'll miss you! 💔).

📋 Information We Collect

1. Information You Provide

Account Information: Username, email address, password (encrypted), phone number (optional), and profile details
Listings & Content: Product descriptions, prices, images, breakup stories, and confessions you post
Communications: Messages you send through our platform, comments, and reviews
Transaction Data: Purchase history, saved items, and transaction details
Profile Preferences: Mood status, bio, location (city-level), and privacy settings

2. Information We Collect Automatically

Device Information: Device type, operating system, browser type, IP address
Usage Data: Pages viewed, features used, time spent on platform, click patterns
Location Data: Approximate location based on IP address (we don't track precise GPS location)
Cookies & Similar Technologies: We use cookies to enhance your experience (see Cookie Policy below)

3. Information from Third Parties

Social Media: If you sign up using social login (Google, Facebook), we receive basic profile info
Payment Processors: Transaction confirmation (we never store full payment card details)

🎯 How We Use Your Information

Provide Services: Enable buying, selling, messaging, and community features
Personalization: Recommend items, show relevant content, customize your feed
Safety & Security: Detect fraud, prevent abuse, enforce community guidelines
Communication: Send notifications, updates, promotional emails (you can opt-out anytime)
Improvement: Analyze usage patterns to improve features and user experience
Legal Compliance: Comply with laws, respond to legal requests, protect rights
Support: Respond to your questions, resolve disputes, provide customer service

🤝 How We Share Your Information

We DO NOT sell your personal information. Period. Your heartbreak is yours, not a commodity.

We may share information with:

Other Users: Public profile info, listings, stories, confessions (unless posted anonymously)
Service Providers: Cloud hosting (AWS/Google Cloud), payment processors (Stripe/bKash), analytics (Google Analytics)
Business Transfers: In case of merger, acquisition, or sale of assets
Legal Requirements: When required by law, court order, or to protect rights and safety
With Your Consent: Any other sharing will require your explicit permission

🎭 Anonymous Posting

When you post confessions or stories anonymously:

✅ Your username is hidden from other users
✅ Your content shows as "Anonymous"
⚠️ We still store your identity internally (for moderation and legal compliance)
⚠️ Law enforcement can request your identity with proper legal authority
❌ Anonymous posts do NOT mean you can break rules - our guidelines still apply

🔐 Data Security

We implement industry-standard security measures to protect your data:

🔒 SSL/TLS encryption for data transmission
🔑 Password hashing with bcrypt
🛡️ Regular security audits and updates
👥 Limited employee access to personal data
🚨 Incident response procedures

Important: No method is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

✊ Your Privacy Rights

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your account and data (some data may be retained for legal reasons)
Portability: Receive your data in a machine-readable format
Opt-Out: Unsubscribe from marketing emails, disable notifications
Restrict Processing: Limit how we use your data in certain circumstances
Object: Object to data processing for direct marketing

To exercise these rights, contact us at privacy@bechdia.com

👶 Children's Privacy

BechDia is NOT intended for users under 18 years old. We do not knowingly collect information from children. If you're under 18, please don't use our platform. If we discover we've collected data from a child, we'll delete it promptly. Parents: if you believe your child has provided us information, please contact us immediately.

🍪 Cookies & Tracking

We use cookies and similar technologies to:

Essential Cookies: Required for login, security, core functionality
Analytics Cookies: Understand usage patterns (Google Analytics)
Preference Cookies: Remember your settings and preferences
Advertising Cookies: Show relevant ads (if applicable)

You can control cookies through your browser settings. Note: Disabling cookies may limit functionality.

🌍 International Users

BechDia is based in Bangladesh. If you access our platform from outside Bangladesh, your data may be transferred to and processed in Bangladesh or other countries where we or our service providers operate.

By using BechDia, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

⏳ Data Retention

We retain your data for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce agreements

After account deletion, we may retain some data for legal, security, or operational purposes (typically 30-90 days, or longer if required by law).

🔗 Third-Party Services

We use third-party services for:

Google Analytics: Website analytics - Privacy Policy
Firebase: Push notifications, analytics - Privacy Policy
Cloudinary/AWS S3: Image hosting and CDN
Payment Processors: Stripe, bKash, etc. - each has their own privacy policy

These services have their own privacy policies. We're not responsible for their practices.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes via:

✉️ Email notification
📱 In-app notification
🌐 Prominent notice on our website

Continued use after changes means you accept the updated policy.

📧 Contact Us

Questions, concerns, or requests about this Privacy Policy? We're here to help!

Email: privacy@bechdia.com

Support: support@bechdia.com

Address: BechDia, Dhaka, Bangladesh

Response Time: We'll respond within 7 business days

🔒 Privacy Policy